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Greater Tulsa Reporter


PSO Named Customer Champion



Public Service Company of Oklahoma (PSO) has announced it has been named a 2017 Residential Customer Champion in a Cogent Reports study by Market Strategies International.

Cogent Reports surveyed almost 60,000 customers from the 128 largest U.S. utility companies. The Customer Champion distinction was given to 17 electric-only utilities plus 32 other natural gas and gas-electric combination utilities. In a news release, Market Strategies noted that those named Customer Champions rate higher than industry peers on being well-managed companies.

“The bottom line is that Customer Champions are superior at profitably managing their customer operations and marketing efforts,” says Chris Oberle, a senior vice president at Market Strategies International. “These utilities also lead on industry innovation and building the new energy economy.”

“It is an honor to be listed as a Customer Champion along with some of the top utilities in the country,” says Scott Ritz, PSO director of customer services and marketing. “But it is even more satisfying knowing that our customers recognize the effort we put forward to provide them with highly reliable electricity and customer service to support their ever-changing needs.”

Details on the entire Cogent Reports study can be found at: marketstrategies.com
PSO, a unit of American Electric Power (NYSE: AEP), is an electric utility company serving more than 545,000 customers in eastern and southwestern Oklahoma. Based in Tulsa, PSO has approximately 3,800 megawatts of generating capacity and is a significant provider of wind energy in the state. News releases and other information about PSO can be found at www.PSOklahoma.com.

Updated 01-26-2018

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