From Tulsa’s Mayor by G. T. Bynum
Here at the city we continue to work hard and grow our innovative capacity through the Office of Performance Strategy and Innovation. A group of talented employees, led by James Wagner, chief of performance strategy and innovation, is dedicated to using data and analytics from a range of sources to help city departments operate and prioritize resources.
Since December 2016, our office of performance strategy and innovation has developed a community dashboard system to track the city’s progress of outcomes important to the vitality and future growth of Tulsa. It’s an all-out effort to use data and evidence to align our strategies to goals. This is a vital step in our work to make Tulsa city government more transparent and strategic.
As our community pursues clear goals to make us more nationally competitive, we want to empower every Tulsan with the ability to track our progress and hold your elected officials accountable. We use a variety of different software tools to track and measure data. When you visit the City’s website – cityoftulsa.org/dashboards – you can access our available dashboards: Citywide Outcomes, Community Policing, and Animal Welfare. Simply click the links on each dashboard.
Our Citywide Outcomes dashboard encompasses “Well-Being, Opportunity, City Experience, and Inside City Hall.” Many of these outcomes focus on the experience that a resident, business owner or visitor of the city of Tulsa would experience. For example, one of the key outcomes is increasing Tulsa’s population. This approach is unique: It zeroes in on outcomes over outputs and gives city leaders the ability to work with external partners to realize goals.
The Community Policing dashboard covers 77 recommendations from the Tulsa Commission on Community Policing to help the city build upon community policing strategies in Tulsa. Recommendations include a detailed look at building trust and legitimacy, community policing and crime reduction, training and education, officer wellness and safety, policy and oversight, and technology and social media. We update these on a quarterly basis.
The Animal Welfare dashboard offers a birds-eye view of the entire Animal Welfare operation,” plus descriptive statistics that can be broken down by council district. You can see from our websites’ graphics that we consistently experience a huge spike in the summertime of more cats coming in to the shelter. So summer is the perfect time to adopt a kitten!
We plan to create strategies and dashboards in the coming months for Municipal Courts and the 311 Customer Care Center. Day by day our organization is becoming more targeted, efficient and effective. We strive to be a national leader in the use of data to deliver exceptional customer service to Tulsa citizens.