Public Service Company of Oklahoma Earns Highest-Ever Score in Residential Electric Study
Public Service Company of Oklahoma (PSO) continues to rank high among the top of all U.S. providers after receiving its best-ever score in the 2020 J.D. Power Electric Utility Residential Customer Satisfaction Study.
The study is based on responses from more than 100,000 online interviews with residential customers of the nation’s 143 largest electric utility brands, which represent more than 100 million U.S. households. The study ranks electric utilities based on six factors: Power Quality & Reliability, Corporate Citizenship, Billing & Payment, Communications, Price, and Customer Care.
PSO’s score tied for sixth among the 20 electric utilities in the South Midsize category. Of the 143 brands included in the survey, PSO ranked no. 34 in overall satisfaction. PSO’s 2020 score of 771 is 18 points higher than its 2019 score, and 19 points higher than the average for electric utilities in its category.
“Our customers count on us to provide affordable, reliable power they need to run their homes and businesses. They also expect us to be good community partners and offer convenient and innovation solutions to meet their energy needs,” said Scott Ritz, PSO director of customer services and marketing. “We’re pleased to see this score, which reflects our focus on meeting those needs and providing superior customer service, particularly during the unique challenges we worked through together in 2020.
For more information about the J.D. Power Electric Utility Residential Customer Satisfaction Study, visit www.jdpower.com.