Superior Service and Customer Satisfaction Earns Bill Knight Ford and Bill Knight Lincoln Mercury of Tulsa, Okla. National Award from Ford Motor Company
TULSA, Okla. – Bill Knight Ford and Bill Knight Lincoln Mercury are among an elite group of Ford and Lincoln Mercury dealerships to be recognized with The 2009 President’s Award by Ford Motor Company. The prestigious award honors dealerships that have excelled in automotive retailing in 2009, by providing exceptional customer service and satisfaction.
This year, Ford honors 380 Ford and Lincoln Mercury dealers across the country for delivering a superior customer experience in sales, service and overall ownership of their Ford, Lincoln or Mercury vehicle.
“Earning this award is a reflection of our entire staff’s commitment to delivering the best customer experience possible in both sales and service” says Bill Knight, President of both dealerships. “I couldn’t be more proud of our team, especially since it comes from the people we value most – our customers. They’re the reason we were able to achieve this award.” “Being able to win this prestigious award and while also being the number volume Ford and Lincoln Mercury dealership on Oklahoma is a testament to the hard work and dedication of each member on our team”.
The President’s Award was developed in 1998. Dealers become eligible through survey responses from customers related to their service, satisfaction and overall dealership experience.
“The President’s Award signifies our gratitude for those dealers who reach beyond daily tasks and make a difference to their customers,” says Frederiek Toney, vice president of Ford Customer Service Division. “We award our dealers for their outstanding commitment to our customers because just as Ford strives to deliver the highest quality products and technologies to customers, our dealers share that same passion in providing a world-class experience in vehicle sales and service.”