TULSA, Okla. – Jon Lomax has been named director of U.S. Cellular’s Tulsa Customer Care Center. His responsibilities include managing the day-to-day operations of the center, which employs approximately 500 associates.
In his new role, Lomax ensures that his teams of associates are successfully educating customers and potential customers about The Belief Project, an array of innovative initiatives like “no contract after the first” with automatic upgrades to the newest phones at promotional prices every 18 months. Just for being a customer, U.S. Cellular gives valuable rewards to use for phone upgrades in as little as 10 months as well as additional lines, phones, accessories and ringtones. These initiatives were created to elevate the customer experience.
“Jon’s experience and passion for delighting our customers make him an exceptional leader for our call center associates in Tulsa,” said Lynn Costlow, U.S. Cellular’s vice president of customer service. “We noticed that wireless customers share some common frustrations about their service and Jon will help us demonstrate how we’re fixing them, one project at a time.”
Lomax has been with U.S. Cellular for more than 10 years. He began his career serving as a customer service supervisor in Knoxville and continued to grow within the company. Lomax has served in various leadership capacities in Tulsa, Knoxville and Bloomington, Ill. Prior to his appointment, Lomax served as the director for the Knoxville Customer Care Center.
“I’m excited to return to Tulsa and lead this outstanding team of associates who share our company-wide passion for delivering exceptional customer service,” Lomax said.
Lomax received his bachelor’s degree in management from Kaplan University. He will reside in Owasso, Okla.
Lomax replaces Denise Hutton, who has been named vice president of organizational learning. U.S. Cellular operates five centers, which are located in Bolingbrook, Ill.; Cedar Rapids, Iowa; Tulsa, Okla.; Knoxville, Tenn.; and Waukesha, Wis. The five centers handle approximately 2 million calls each month.